This policy explains how Atomic Brands Pty Ltd, trading as HUPPI BB® (“HUPPI BB”, “we”, “us” or “our”), handles personal information connected with huppibb.com.
1. About this policy
We aim to handle personal information responsibly and consistently with the Privacy Act 1988 (Cth) and Australian Privacy Principles where they apply. This policy covers information handled through our website, contact forms, newsletter sign-ups, affiliate enquiries and related communications.
It does not govern Amazon or another third-party website. Their own privacy policies apply when you use their services.
2. Information we may collect
The information we collect depends on how you interact with us and may include:
- Information you provide: your name, email address, social media handle, message, enquiry details, newsletter preferences or affiliate application information.
- Product-support information: retailer, order reference, product details, photographs or other information you choose to provide when asking for assistance. Please do not send payment card details.
- Technical information: IP address, device and browser type, referring page, pages viewed, approximate location, dates and times, and cookie or analytics identifiers.
- Communication records: correspondence and the steps taken to respond to your request.
Where practical, you may interact with us without identifying yourself, although we may need contact details to answer an enquiry.
3. How we use information
We may use personal information to:
- respond to enquiries and provide product support;
- manage newsletter subscriptions and affiliate applications;
- operate, secure, troubleshoot and improve our website;
- understand website use and measure content or campaign performance;
- protect our rights, prevent fraud and comply with legal obligations; and
- send marketing where we have consent or are otherwise permitted by law.
5. Purchases through Amazon
HUPPI BB product links may take you to Amazon. Amazon collects and processes the information needed for checkout, payment, delivery, your marketplace account, returns and customer service under its own privacy policy.
HUPPI BB does not receive your payment card details from Amazon. We may receive limited order or product information where necessary for marketplace administration, product support or an enquiry you ask us to handle.
7. Newsletter and marketing
If you subscribe, we may use your details to send product updates, play ideas and occasional offers. Commercial electronic messages will identify the sender and provide a functional way to unsubscribe. You may withdraw consent at any time by using the unsubscribe option in a message or through our Contact page.
Unsubscribing from marketing does not prevent service messages needed to respond to an enquiry or administer a relationship with you.
8. Overseas storage and processing
Some technology, hosting, email, analytics, retailer or support providers may store or process information outside Australia. The countries involved can vary according to the provider and its infrastructure. Where applicable, we take reasonable steps to select reputable providers and manage information appropriately.
9. Security and retention
We use reasonable administrative and technical measures intended to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online transmission or storage system can be guaranteed completely secure.
We retain information only for as long as reasonably necessary for the purpose collected, to meet legal and operational requirements, resolve disputes and enforce agreements. When no longer required, information may be deleted or de-identified.
10. Access, correction and privacy complaints
You may ask to access or correct personal information we hold about you. We may need to verify your identity before responding and may refuse a request where permitted by law, explaining the reason where required.
If you have a privacy concern, contact us through our Contact page with enough information for us to investigate. We will aim to acknowledge and address the concern within a reasonable period. Where the Privacy Act applies, you may also be able to complain to the Office of the Australian Information Commissioner.
11. Children’s privacy
Our products are enjoyed by children, but this website and its forms are intended for adults, parents, guardians and authorised representatives. Children should not submit personal information without the involvement and consent of a parent or guardian.
If you believe a child has provided personal information without appropriate consent, please contact us so we can assess and, where appropriate, delete it.
12. Changes to this policy
We may update this policy as our website, services, providers or legal obligations change. The effective date at the top identifies the current version. Material changes may also be highlighted on the website where appropriate.
13. Contact us
Privacy enquiries, access or correction requests, and complaints can be submitted through our Contact page. Please select the most relevant enquiry type and include “Privacy” in your message.